Sandals Luxury Caribbean Holidays

(G) FLIGHT RECONFIRMATION Unavoidable last-minute changes to scheduled flight times can occur at anytime(evenafterthedocumentshavebeenissued).Itisessentialthatyou reconfirmeveryflightwith therelevantairline24hoursprior todeparture. (H) FLIGHT SEAT REQUESTS We are unable to guarantee any seat requests for specific seating arrangements and it may not be possible to obtain seats together. If you have a specific seating requirement or wish to be seated together you must contact the airline direct and you should be aware that some airlines charge a supplement for pre-allocated seating. All flights are non-smoking. We cannot accept any booking that is conditional upon special requests or seat allocation requests being met. (I) FLIGHTS – SCHEDULED AND CHARTER AIRLINES & CODESHARE PARTNERS Air transportation is by scheduled service of IATA (International Air Transport Association) member airlines and certain charter carriers. All details are correct at time of going to press and are liable to change at any time. Our confirmation invoice will detail the airline operator, origin/ destination airports and provisional timings of reserved flights. Information on aircraft type, flight routings and timings of designated flights provided at time of booking is subject to change. Changes to the schedule or flight time will be advised on your final Travel Documents but it is possible that further changes can occur. It is essential that you reconfirm every flight with the relevant airline 24 hours prior to departure. We/airlines reserve the right to substitute alternative aircraft and/or airlines at any time. Scheduled and Charter flight timings and days of operation are subject to change. We will advise you of any significant change as soon as we are informed by the airline or main charterer. Any change in the identity of the carrier(s), flight timings and/or aircraft type will not entitle you to cancel or change to other arrangements without paying our normal charges. Please be aware that charter flights and some promotional fares and published fares of schedule airlines, require full payment at the time of booking and are non-refundable, this may increase the deposit required to confirm your booking. It is essential that at the time of booking passengers’ names are an exact match with names as they appear in passports. It is common practice for scheduled airlines to use a codeshare-system which may include you flying with a partner airline. Where this situation occurs, it is not classified as a major change. 9 HEALTH & TRAVEL ADVICE The Foreign and Commonwealth Travel Advice Unit issues and frequently updates advice for those travelling outside of the UK as to safety and security, entry requirements, travel warnings and health. You are advised to check this information before you decide on where to holiday and before you go by accessing the latest Travel Advice on www.gov.uk/foreign-travel-advice At the time of publication, UK residents do not require any vaccinations for travel to the USA, Mexico & the Caribbean. It is your responsibility to ensure you are aware of all recommended vaccinations and health precautions in good time before departure. Details are available from your GP surgery and from the National Travel Health Network and Centre www.nathnac.org . Information on health abroad is also available on www.nhs.uk/Livewell/Travelhealth . At the time of publication of this brochure, we are not aware of any compulsory health requirements applicable to British citizens taking any of the holidays featured in this brochure. For holidays in the EU/EEA you should obtain an EHIC (European Health Insurance Card) prior to departure from www.ehic. org.uk . An EHIC is not a substitute for travel insurance. Vaccination and other health requirements/recommendations are subject to change at any time for any destination. Please therefore check with a doctor or clinic not less than six weeks prior to departure to ensure that you have met the necessary requirements and have the applicable information. It is the party leader’s responsibility to ensure that all members of the party are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry all required documentation. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly. Further, if you participate in any activity (including any sports, water sports or winter sports) whilst on holiday participation is at your own risk and it is your own responsibility to obtain the relevant insurance. For your own interest we strongly recommend that you arrange cover with a comprehensive holiday insurance policy to travel on any of our holidays. 10 HOTEL ACCOMMODATION Hotel prices are generally based on 2 adults sharing a room. Child or 3rd/4th adult prices may be based on the existing bedding in the hotel room. While some double rooms in the hotels have two double beds, this is not always the case and, depending on the size of the hotel rooms, some may only have one double bed or two single beds. Please note most rooms DO NOT provide three single beds. A cot or rollaway bed will usually incur an extra charge. All accommodation is based on ‘Run of House’ or the category stated which may be located in any part of the hotel. In general, rooms are available by 3pm on the day of your arrival and should be vacated by 11am on your departure. In most hotels, the minimum check-in age is 18 years and above. Many hotels are keen to encourage a healthy environment and it is common for properties to adopt an entirely smoke free policy. Full details will be provided locally. (A) PHYSICALLY CHALLENGED CUSTOMERS UCHL welcomes all customers and we endeavour to meet all individual needs. In order to assist you, we must be advised at time of booking of any disability and special requirements and will forward an ABTA disability checklist for you to complete and return to us. Special facilities can be requested but may not be guaranteed. Where you make special requests, or we cannot guarantee the suitability of particular accommodation, resorts, transport and services we will inform you and give you the opportunity to change your holiday. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we reserve the right to decline or cancel the booking. We cannot be held responsible if you fail to tell us about special needs/ requirements that will affect your holiday experience and this means we will not compensate you. In the event that an airline and/or a ship refuses passage to you (or to any member of your party) on the grounds of ill health or on the grounds of any other perceived problem with your physical or mental condition, we will not be liable for any and all consequences that arise from this. Please note that forms must be completed and returned to us within 28 days of booking or 21 days before departure, whichever is soonest. NB. Please note that whilst we try hard to meet the needs of every individual, Grand Pineapple Beach Negril, Sandals Regency La Toc Golf Resort & Spa, Sandals Grenada and Sandals Ochi Beach Resort are not equipped to cater for the physically challenged and therefore we do not recommend them to customers who require special assistance. You must also promptly advise us if any medical condition or disability which may affect your holiday develops after your booking has been confirmed. Failure to do so may limit your rights under the Package Travel and Linked Travel Arrangements Regulations 2018. (B) HOTEL BUILDING AND DEVELOPMENT WORK Many cities and hotels change and develop constantly. We have no control over building work, but we will do our best to tell you about any specific work going on at your accommodation, if there is time before you go on holiday. We are reliant upon information received from the hotels and the details provided by them. Please do bear in mind, however, that it is extremely difficult to foresee the extent, nature and effect of any such activity at a particular time. (C) HOTEL RATINGS Hotel categories and ratings are taken from our own Sandals rating system, rather than any official categorisation, so you can see at a glance, the relative standard of each property. (D) HONEYMOON & ANNIVERSARY OFFERS Honeymoon and Anniversary offers which appear within the hotel description are provided on a goodwill basis by the hotelier and may be changed or withdrawn; some offers are also subject to local availability. If you are celebrating a honeymoon or anniversary and meet the conditions of the offer do ensure that this is registered at the time of booking. You will be expected to provide official verification, so you should travel with your Marriage Certificate. (E) MARRIAGES & RENEWAL OF VOWS Whilst resorts welcome all guests, local laws in the USA and Caribbean (including The Bahamas) may prohibit same sex marriages and/or renewal of vows. (F) SANDALS SELECT REWARDS Membership of Sandals Select Rewards is completely free (the only eligibility requirement is that you are a past guest of Sandals or Beaches Resorts). Upon joining members will receive 10,000 enrolment points. For further details view www.sandalsselect.co.uk . Telephone 0800 197 8946 or email sales@sandalsselect.co.uk . UCHL are unable to guarantee that Sandals rewards will be credited to your account and will not accept liability for any discrepancies. 11 PASSPORTS & VISA REQUIREMENTS It is the passengers’ responsibility to be in possession of a valid machine-readable passport and/or visa if required. This applies to children and babies. Your passport must be valid for six months beyond the duration of your stay and visas may be required. Requirements may change, and you must check the up to date position in good time before departure. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly. These guidelines apply only to holders of UK Passports. Travellers who do not hold a UK Passport should check the passport and visa requirements with the relevant Embassy, ensuring they allow adequate time to complete formalities before the date of departure. (A) ESTA – ELECTRONIC SYSTEM FOR TRAVEL AUTHORISATION SCHEME The majority of British machine-readable passport holders do not normally require a visa to visit the USA providing they will be in the USA no more than 90 days, hold a return ticket, do not have a criminal record and complete the Electronic System for Travel Authorization Scheme, known as ESTA at least 72 hours before travel. Any passengers holding a British passport issued overseas, will be required to prove, upon check-in and arrival, that they have accommodation booked in the USA and have the full address of that, including the zip (postal) code. We provide this information on your accommodation voucher so do ensure you keep this to hand. Please note that any passengers who are denied entry as a result of incomplete documentation will not be eligible for a refund. The US have a compulsory online registration under the Electronic System for Travel Authorization scheme, known as ESTA, which contains the same information as the I-94W form previously handed out on board aircraft which a passenger was required to complete and present to US immigration. The ESTA has replaced the I-94W and all travellers from Visa Waiver Countries only must apply for Travel Authorisation at least 72 hours in advance of their departure and must also have a machine- readable passport. The U.S. Department of Homeland Security DHS operate these additional controls and all travellers will be responsible for supplying and processing this online declaration. The ESTA can be applied for online at esta.cbp.dhs.gov . Please note fees and exclusions apply. ESTA covers multiple entries and is valid for two years. The ESTA is not a visa and only pre-screens the traveller and allows him or her to travel to the United States and apply for admission. An approved ESTA is not a guaranteed entry but is a prerequisite to travel to the United States by air or sea. A person from a non-visa waiver country should not attempt to apply for an ESTA and will require a US entry Visa. Failure to obtain an ESTA could result in a passenger being denied boarding by the airline. The alternative is to hold a valid visa. The ESTA is part of the Visa Waiver Programme and does not replace the need for a visa. The Visit USA website www.visitusa.org.uk/visitors/ esta.aspx carries some useful background information on the ESTA. (B) ESTA REQUIREMENTS FOR PASSENGERS TRAVELLING TO MEXICO & THE CARIBBEAN VIA US GATEWAY CITIES All passengers who are travelling to Mexico or the Caribbean via US Gateway Cities are required to complete both the Electronic System for Travel Authorisation scheme known as ESTA and must also provide Secure Flight Passenger Data information which applies to all carriers operating within US airspace. The ESTA can be applied for online at esta.cbp.dhs.gov , fees apply. (C) SECURE FLIGHT PASSENGER DATA Secure Flight has been introduced by the United States Transportation Security Administration (TSA) for passengers on all flights travelling in and out of the USA. This means that all bookings must have the following Secure Flight Passenger data (SFPD) collected and shown in the passenger’s booking Passenger full name, date of birth, gender, itinerary. If applicable, Redress Number (Redress Number is a unique number given to a person who has previously been incorrectly identified as a watch list match). The TSA requires passengers to provide mandatory Secure Flight Passenger Data before ticketing. To assist data collection, call our Reservations Team on 08000 223030. Secure Flight is intended to address the security and efficiency of airline watch list checking. Compliance with Secure Flight is mandatory for all carriers operating within US airspace. Please be aware that Secure Flight does not replace APIS or ESTA and this information must still be provided. We strongly recommend that this information is captured as early as possible during the booking process to avoid difficulties with flight documentation. 12 TRAVEL DOCUMENTS Confirmation Invoice and Travel Documents will be sent electronically using the email address supplied at the time of booking. If you do not receive your travel documents within 10 days of travel, please call our Customer Support Team on 08000 22 30 30. Documents will not be issued until full payment has been received. In the event that we are asked to reissue certain travel documents and we agree to do so, an administration charge of £50.00 per person will be payable by you. 13 WEATHER All parts of the world can be prone to erratic changes in weather patterns and many of the destinations featured have a tropical climate where heavy rainfall and strong winds occur. Some parts of the world are occasionally affected by hurricanes, tropical cyclones and unusual levels of rainfall particularly during June – November. Local tours and services may be affected by the weather. We cannot be held responsible for the weather but will lend appropriate assistance if required. Should your travel arrangements be affected by weather conditions UCHL will endeavour to assist and offer practical support, however, such occurrences are treated as ‘force majeure’ (see section 11 of the Booking Conditions) and we shall not be liable for any changes to your itinerary or arrangements. 14 KEY RIGHTS UNDER THE PACKAGE TRAVEL & LINKED TRAVEL ARRANGEMENTS REGULATIONS 2018 Travellers will receive all essential information about the package before concluding the package travel contract. There is always at least one trader who is liable for the proper performance of all the travel services included in the contract. Travellers are given an emergency telephone number or details of a contact point where they can get in touch with the organiser or the travel agent. Travellers may transfer the package to another person (in certain circumstances), on reasonable notice and possibly subject to additional costs. Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate. Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package. Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee. If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem. Travellers are also entitled to a price reduction and/or compensation for damages where the travel services are not performed or are improperly performed. The organiser has to provide assistance if the traveller is in difficulty. If the organiser or, in some Member States, the retailer becomes insolvent, payments will be refunded. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. We have taken out insolvency protection with the financial protection entity The Air Travel Organisers Licensing (ATOL) as set out above. The Package Travel and Linked Travel Arrangements Regulations 2018 can be found - www.legislation.gov.uk/uksi/2018/634/contents/made Unique Caribbean Holidays Limited Registered company number: 04122639 Registered trading names: Sandals UK, Beaches UK or Grand Pineapple UK Registered address: 32 Ives Street London Greater London SW3 2ND ABTA membership number: Y6413 ATOL licence number: 11174 PRINTED: August 2018 179